Orders are normally final. Email us quickly at info@ocucalm.ca with your order number and the changes you need: we can’t guarantee it, but we’ll check what we can do to help.

We accept Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. Payment is processed through Shopify’s secure checkout.

Yes, as long as they’re not already being prepared. Email us at info@ocucalm.ca: we’ll combine your orders and refund the duplicate shipping fees.

Shipping is free on orders of $125 or more (before taxes) anywhere in Canada, except some remote areas. Orders under $125 have a flat $10 shipping fee.

Orders are prepared Monday to Friday and usually ship within 24 hours, at the latest within 1 to 3 business days. Allow 3 to 5 days in transit, a little longer for remote areas or busy periods.

As soon as your order ships, you’ll receive an email with your tracking number.

Email us as soon as possible at info@ocucalm.ca with your order number and the correct address. If the package has already left our facility, we can no longer change it, and a second delivery may involve additional fees.

Yes, within 14 days, as long as the product is sealed, in its original packaging and shows no sign of use. Sale items are final and can’t be returned or exchanged.

Once we receive your return, the price of the items is refunded. Original shipping fees are not refundable and return shipping is at your expense.

Return address: Ocucalm, 1020 Bouvier, suite 130, Québec (Québec) G2K 0K9.

Ocucalm was founded and is run by two optometrists, Lucie Laurin and François Piuze. Every product is selected and recommended by eye care professionals to relieve dry eye discomfort and care for the eye area.

Our kits bring together the complementary products recommended for a specific situation: mild, moderate or severe dryness, blepharitis, or styes and chalazia. Each kit costs less than buying the products separately and comes with a step-by-step routine.

Drops are the lightest: they hydrate quickly without blurring your vision and can be used as needed during the day. Gel drop are thicker, stay on the eye longer and suit more pronounced dryness. Ointments are the richest: they protect all night but temporarily blur vision, which is why they’re used at bedtime.

Preservatives prevent an opened bottle from being contaminated, but they can irritate sensitive eyes when drops are used several times a day. Preservative-free products (marked “PF”) come in single-dose vials or specially designed bottles: they’re often the most recommended for frequent or long-term use.

Many artificial tears are compatible with contact lenses, including some preservative-free formulas. Check the packaging or product page, or give us a call: we’ll point you to a suitable product.

Burning or stinging eyes, sensitivity to wind or light, frequent blinking, watery eyes, eye fatigue, blurry vision or red eyes are common signs of dry eye.

Take our questionnaire to assess how intense your symptoms are, and see an optometrist for a diagnosis.

Artificial tears bring relief as soon as they’re applied. Long-term care such as omega-3s, eyelid hygiene or heated eye masks works gradually: allow a few weeks of regular use to feel the full benefits.

No. Our products relieve discomfort but don’t replace an eye exam. If your symptoms persist, get worse, or come with pain or reduced vision, see an eye care professional.

Yes! Ocucalm is a Canadian online store based in Québec City, founded and run by two optometrists.

By phone at 1-855-902-2020 or by email at info@ocucalm.ca. Our team will be happy to help.

Yes: sign up for our newsletter and get 10% off your first order, plus exclusive offers and early access to new products.