FAQ
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Orders
Is it possible to change my order once it has been placed?
Orders are normally final. However, please contact us by email at info@ocucalm.ca and let us know what changes you would like to make. We cannot guarantee that we will be able to make the changes, but we will take the time to see what we can do to accommodate you.
What is the order processing time?
Orders are processed within 1 to 2 business days.
Shipping and Returns
I entered the wrong shipping address, but I've already placed my order. Is it possible to change it? If so, how?
Please contact us by email at info@ocucalm.ca, including your order number and your updated shipping address. Please note that if the order has already left our facility, our team will not be able to make any changes. If we need to make a second delivery, you will be charged an additional shipping fee.
Payment
What payment methods are accepted?
We accept the following credit cards: MasterCard, Visa, and American Express.
CUSTOMER SERVICE
If you'd prefer to speak with one of our professionals, you can contact our team by phone at 1-855-902-2020 or by email.